Returns & Refunds Policy

At La Motte Wine Estate, we strive for excellence in every bottle, but if your order arrives damaged or incorrect, we offer a seamless return process within 7 days of delivery. Due to the perishable nature of our products, we can only accept returns for items that are defective or compromised during transit.

Return Process

• 1.
  Report the Issue

  Contact our cellar door team within 7 days of receipt, providing your order number and clear photographs of any damage or defects.

• 2.
  Evaluation

  Our quality control team will review your claim to ensure it meets our return criteria for damaged or spoiled goods.

• 3.
  Collection Arrangement

  Once approved, we will schedule our specialized courier to collect the wine from your original delivery address at no additional cost.

• 4.
  Refund or Replacement

  Upon receiving and inspecting the returned items, we will issue a full refund to your original payment method or dispatch a replacement shipment.